Communication
How to understand others, how to make yourself understood, and how to handle disagreement.
8 terms
Listening
Listening in a way that leaves the other person feeling understood.
- Active listening 积极倾听
- A way of listening that tracks both content and feeling and checks understanding by reflecting it back.
- OARS OARS 技巧
- Four basic MI skills: open questions, affirmations, reflections, and summaries.
- Empathy 共情
- Sensing and understanding what another person feels while keeping clear that the feeling is theirs.
Expressing yourself
Putting observations, feelings and needs into words.
- Nonviolent Communication 非暴力沟通
- Marshall Rosenberg’s four-step way of speaking: observations, feelings, needs and requests.
- Satir communication stances 萨提亚沟通姿态
- Satir’s four incongruent ways people cope under stress, plus the congruent alternative.
- Mehrabian’s 7-38-55 rule 梅拉宾法则
- The popular claim that words carry only 7% of meaning, drawn from a narrow set of experiments.
Handling conflict
Different strategies for dealing with disagreement.
- Thomas–Kilmann conflict modes 托马斯-基尔曼冲突模式
- Five ways of handling conflict, sorted by how much you pursue your own concerns versus the other’s.
- Positions and interests 立场与利益
- A position is what a party demands; interests are the needs and reasons behind that demand.